Return & Refund

Last Updated: 10 August 2026

At Sree Panchamis, customer satisfaction is important to us. This Return and Refund Policy explains how cancellations, returns, replacements, and refunds are handled for products purchased through our website.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once an order has been shipped, cancellation will not be possible.
• To cancel an order, please contact us as soon as possible.

2. Return Policy

Due to the personal-care and cosmetic nature of our products, returns are generally not accepted once a product has been opened or used.

Returns or replacements may be accepted only in the following situations:

• Damaged product received
• Wrong product delivered
• Missing product or item in the order
• Product received in a defective or unusable condition

Customers must notify us within 48 hours of delivery if they receive a damaged, incorrect, defective, or incomplete order.

3. Cosmetics and Personal-Care Products

For hygiene and safety reasons, opened or used cosmetic and personal-care products cannot be returned or exchanged. This includes soaps, facial care products, eye care products, and other personal-care items.

Customers should check the product and packaging immediately after delivery. If the product is damaged, leaking, broken, defective, or incorrect, please contact us before using the product.

4. Return or Replacement Process

To request a return, replacement, or refund, please send the following details to our email:

• Order number
• Clear photographs of the product and packaging
• Unboxing video or video proof showing the product condition
• Description of the issue
• Your name and contact phone number

Email: support@sreepanchamis.in

5. Refund Process

• Refunds may be provided for products that are completely damaged, defective, or incorrectly delivered, subject to verification.
• Photo or video proof may be required to verify the issue.
• Once the return or refund request is approved, the refund will be initiated within 48 hours.
• The refund will generally be credited to the original payment method used for the purchase.
• The actual time taken for the refund to appear in your account may depend on your bank or payment service provider.
• Refunds will be processed only after the reported issue and order details have been verified.

6. Return Shipping Charges

• If the return is due to a damaged, defective, or incorrect product received, Sree Panchamis may arrange or reimburse the return shipping, subject to verification.
• For returns arising from reasons not covered by this policy, the customer may be responsible for applicable shipping charges.
• We recommend using a trackable shipping service whenever a customer is instructed to return a product.

7. Non-Refundable Situations

Refunds or replacements will generally not be provided in the following situations:

• Product has been opened or used by the customer
• Product damaged after delivery due to customer handling or misuse
• Product returned without prior approval from Sree Panchamis
• Change of mind after the product has been shipped
• Incorrect product selected or ordered by the customer
• Claims made after 48 hours of delivery
• No sufficient photo or video proof provided when requested for a damaged-product claim
• Products returned without their original packaging, where the packaging is required for verification

8. Delivery Delays

Sree Panchamis is not responsible for delays caused by courier or logistics providers, including delays caused by weather, transportation issues, operational disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

If your order is delayed or appears to be lost in transit, please contact us so that we can assist you in communicating with the delivery partner.

9. Contact Information

For any return, replacement, cancellation, or refund-related queries, please contact us:

Sree Panchamis
Website: https://sreepanchamis.in
Email: support@sreepanchamis.in
Phone: 93630 49544